Accreditation Complaint Process

To ensure the integrity of ICF-accredited organizations and protect consumers of coaching, ICF has an Accreditation Complaint process. 

About the Process

ICF-accredited coaching education organizations are obligated to operate in compliance with a stringent Code of Conduct. Through the Accreditation Complaint process, ICF reviews, investigates and responds to alleged breaches/violations of the ICF Accreditation Code of Conduct applicable to ICF accredited providers, as well as to concerns regarding the integrity of an ICF accredited organization program. 

Download the ICF Accreditation Code of Conduct below. 

Please note that ICF will not handle:

• Workplace disputes that do not fall within the specific provisions of the Accreditation Code of Conduct
• Copyright infringement or intellectual property property claims

• Issues based on dissatisfaction with a ICF accredited organization or the provider’s price, fees, refunds or refund policies. 
• Strictly contractual or business-related disputes involving an ICF accredited organization that do not fall within the specific provisions or intent of the Accreditation Code of Conduct 

Complaints against accredited providers may only be filed by ICF Members, ICF Credential-holders, or individuals currently or previously affiliated with the ICF-accredited organization that you are submitting a complaint about (complainant must be able to provide proof of relationship).

Filing a Complaint

Before submitting a complaint, please download and review the sample complaint form available below. Please submit your complaint using the online form below.

Your submitted complaint must be completed in full before it can be accepted for further consideration under the Accreditation Complaint Process

If you have any questions regarding the Accreditation Complaint process, please contact ICF Ethics at ethics@coachingfederation.org

Complaints Regarding Individual Coach Practitioners

ICF’s Ethical Conduct Review (ECR) process provides a forum where individuals can bring complaints about alleged breaches of the ICF Code of Ethics by ICF Members and ICF Credential-holders. Follow the link below to learn more about the ECR process.