Help When You Need It
Use the "Help" widget to find answers to frequently asked questions. On almost every page of the site (including this one), you can find it in the bottom right corner of the page. There, you can search our Customer Support Knowledge Base to get support on-demand.
Have an Ethics-Related Question?
We've got you covered there, too.
Ethics Assist
The ICF Ethics Assist Line is a dedicated resource for handling questions about the ICF Code of Ethics, the Ethical Conduct Review Process, the Accreditation Complaint Process, or any ICF Ethics resources.
Ethical Complaint Review Process
Our complaint processes protect clients, ensure ethical practices, and build integrity — making coaching stronger and more trustworthy for all.
Headquarters Information
Mailing Address
International Coaching Federation
2365 Harrodsburg Road
Suite A325
Lexington, Kentucky, 40504
When We're Available
ICF staff is located all over the world. While office hours and out-of-office days will vary by staff member (especially those outside the U.S.), we are typically available Monday-Friday, 8 a.m. - 5 p.m. (New York). ICF will be closed on the following days:
2025 Holiday Closings
- Monday, January 20.
- Monday, May 26.
- Friday, July 4.
- Monday, September 1.
- Thursday and Friday, November 27-28.
- Tuesday, December 23, 2025 — Thursday, January 1, 2026.
Getting in Touch
Not able to find what you're looking for? Let us know and we'll help however we can.