As part of the Credentialing process, applicants must pass a Performance Evaluation. The purpose of the Performance Evaluation is to ensure the applicant’s coaching is aligned with the ICF Core Competencies and demonstrates the coaching skills required at each level of credentialing.
NOTE: Applicants who complete an ICF accredited education program may have completed the performance evaluation as part of their education and may not be required to submit the performance evaluation as part of their credential application.
Below you will find the requirements related to the submission of a coaching session for evaluation. The information on the preparation, the coaching session and the file guidelines are the same for all credential levels. However, the number of sessions needed for evaluation and the languages available for assessment without an English translation of the transcript vary by credential level.
To prepare for your performance evaluation, study the ICF Core Competencies and observe them in your coaching. Have your Mentor Coach provide feedback on how your coaching demonstrates each of the ICF Core Competencies and which competencies have room for improvement. The Minimum Skills Requirements provide information about what assessors are listening for when they conduct performance evaluations at each credential level.
Before recording a client, you must receive their written permission to use the recorded session for performance evaluation purposes. The permission is to be kept on file and made available to ICF upon request. Submitting a recording without the permission of the client is a violation of the ICF Code of Ethics and may result in the denial of an ICF Credential and/or other disciplinary actions. If desired, you may use this template of a Release of Confidential Information.
Record several coaching sessions and select a session(s) that demonstrates your use of a wide variety of the ICF Core Competencies. Review your selected sessions and make sure the conversation is clear, audible and that only first names have been used during the coaching session. With regards to the overall quality of the recorded file, the quality and proximity of the recording device used is typically more important than the file bit rate. An inaudible recorded coaching session will result in lower scores for the performance evaluation and delays in the credentialing process.
Please review the following guidelines regarding the recorded coaching session to be submitted for assessment.
Please review the following guidelines for your recorded coaching session to be submitted for assessment with your Credential application.
Please review the following guidelines for the recorded coaching session transcript to be submitted for assessment with your Credential application.
You will upload your audio recording(s) along with their accompanying written transcript(s) of actual coaching session(s) when completing the credential application. Keep a copy of the files you submit for your records.
When naming your files, ensure that you use only letters and numbers. Please be sure there are no special characters in your document name (ie. ? / | \ ! @ # = $ % +) in order to avoid issues when uploading your files.
NOTE: The longest part of the application review process is typically for the performance evaluation section. You may monitor the status of your application from the application’s dashboard. Once your recording(s) has been assigned to an assessor, you will receive a notice via email. Please allow 4 – 6 weeks for the assessment to be completed, the results received and properly processed.
You will receive an email notifying you when your results have been received from the assessor. The email will also include directions on how to access feedback on your performance from the assessors.
At this point, if you are ready to take the written exam, you will be sent a separate email with instructions for scheduling an exam appointment. If you need to retake the performance evaluation, you will receive an email regarding your options.
The ACC-ACSTH and ACC-Portfolio paths include a performance evaluation where ICF Assessors will review one recorded coaching session. You are required to pass this performance evaluation at the ACC level in order to be awarded the ACC Credential.
Available languages in which an ACC performance evaluation can be completed are
Transcripts need to be in the same language used in your recording. If ICF does not offer a performance evaluation in your language, you will need to submit a transcript with the language used in your recording and an English translation of the transcript. Use of an interpreter is not permitted.
ICF Assessors will review two recorded coaching sessions for those applying through the PCC-ACSTH and PCC-Portfolio application paths. You are required to pass the performance evaluations at the PCC level in order to be awarded the PCC Credential.
Available languages in which a PCC performance evaluation can be completed are
Transcripts need to be in the same language used in your recording. If ICF does not offer a performance evaluation in your language, you will need to submit a transcript with the language used in your recording and an English translation of the transcript. Use of an interpreter is not permitted.
The MCC Portfolio application path includes a performance evaluation where ICF Assessors will review two recorded coaching sessions. You are required to pass the performance evaluations at the MCC level in order to be awarded the MCC Credential.
Available languages in which an MCC performance evaluation can be completed are:
Transcripts need to be in the same language used in your recording. If ICF does not offer a performance evaluation in your language, you will need to submit a transcript with the language used in your recording and an English translation of the transcript. Use of an interpreter is not permitted.
Candidates who do not earn a pass score on their Performance Evaluation have two options to proceed with their credentialing application.
Performance Evaluation Retake Option
Candidates may select to retake the performance evaluation by submitting a new performance evaluation recording and accompanying transcript(s) within 6 months of their results notice.
The retake fee is $150 USD per recording, which represents ICF’s cost for administering the evaluation. Retake fees are non-refundable.
Performance Evaluation Rescore Option
Alternatively, candidates may request a rescore of their original recording(s) and transcript(s) within six months of the date of their results notice. Only one rescore per performance evaluation recording is permitted.
Candidates must pay a fee of $150 USD per recording before the rescore is conducted. In cases where the rescore results in a passing score, the candidate will receive a refund of the rescore fee.
If the rescore result is below passing standard, the candidate will not be refunded the rescore fee. The candidate may proceed with the credential application through the Performance Evaluation Retake process.
If you have questions about the credentialing process or need support regarding the Performance Evaluation process, please visit the ICF Support page.
Forgot username or password? Click here
