Performance Evaluations - International Coaching Federation
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Performance Evaluations

Coming Soon: Updated Performance Evaluation Criteria

As part of your ICF Credential application, you may be required to submit recordings and transcripts of coaching sessions for review by trained ICF assessors. Learn more about performance evaluations for ICF Credentialing below.

As you review the information below, please ensure that you click on the correct tab for your credentialing path. The text on the tab should turn from teal to gold when you select it.

  • ACC ACSTH and Portfolio

    The ACC ACSTH and Portfolio processes include a performance evaluation where ICF Assessors will review one recorded coaching session. You are required to pass this performance evaluation at the ACC level in order to be awarded the ACC credential.

    Preparation

    Before preparing for your performance evaluation, study the ICF Core Competencies and observe them in your coaching. Have your Mentor Coach provide feedback on how your coaching demonstrates each of the ICF Core Competencies, and which competencies you might need to practice. The ICF Competencies level chart (PDF) provides information about what assessors are listening for when they conduct your performance evaluation.

    Record several coaching sessions and select one session that demonstrates use of a wide variety of the ICF Core Competencies. Review your selected session and make sure the conversation is clear, audible and that only first names have been used during the coaching session. The quality and proximity of the recording device used is typically more important than the file bit rate in regards to the overall quality of the recorded file. An inaudible recorded coaching session will result in lower scores for the performance evaluation and delays in the credentialing process. Use of services such as Skype is not recommended to produce recordings for the performance evaluation due to possible disconnections during the session.

    Contact Information

    Your contact information must be up to date on the online credential application or you will not receive the results of your performance evaluation.

    Procedure

    For the purpose of completing your performance evaluation, you will upload an audio recording of an actual coaching session when completing the online ACC Credential application. Keep a copy of the file you submit for your records.

    File Guidelines

    Files submitted for performance evaluation must be:

    • Of a complete coaching session (not edited) lasting between 20 and 60 minutes. Those that exceed 60-minutes will not be scored.
    • From an actual coaching session between you and a paid or pro bono client (not part of coach training). The client may not be a coach unless they are a regular client.
    • In one part. Multiple files for one coaching session will not be reviewed.
    • In MP3, WMA or MP4 (audio) formats. Other formats will not be accepted.
    • 95 megabytes or less. Use a lower bit rate to decrease file size, if needed.
    • Uploaded when completing the online credential application. Providing a URL to download or stream audio recordings will not be accepted.
    • Labeled/named with your name and a number, i.e., JoeSmith1.mp3 and JoeSmith2.mp3.

    Languages

    Available languages in which a performance evaluation can be completed are: English, French, German, Hungarian, Italian, Polish, Spanish and Swedish.

    Transcripts need to be in the same language used in your recording. If ICF does not offer a performance evaluation in your language, you will need to submit a transcript with the language used in your recording and an English translation of the transcript.

  • PCC ACSTH and Portfolio

    ICF Assessors will review two recorded coaching sessions. You are required to pass this performance evaluation at the PCC level in order to be awarded the PCC credential.

    Preparation

    Before preparing for your performance evaluation, study the ICF Core Competencies and observe them in your coaching. Have your Mentor Coach provide feedback on how your coaching demonstrates each of the ICF Core Competencies, and which competencies you might need to practice. The PCC Markers provide information about what assessors are listening for when they conduct your performance evaluation.

    Record several coaching sessions and select two sessions that demonstrate use of a wide variety of the ICF Core Competencies. Review your selected sessions and make sure the conversations are clear, audible and that only first names have been used during the coaching session. The quality and proximity of the recording device used is typically more important than the file bit rate in regards to the overall quality of the recorded file. Inaudible recorded coaching sessions will result in lower scores for the performance evaluation and delays in the credentialing process. Use of services such as Skype is not recommended to produce recordings for the performance evaluation due to possible disconnections during the session.

    Contact Information

    Your contact information must be up to date on the online credential application or you will not receive the results of your performance evaluation.

    Procedure

    For the purpose of completing your performance evaluation, you will upload two audio recordings of actual coaching sessions when completing the online PCC credential application. Keep a copy of the files you submit for your records.

    File Guidelines

    Files submitted for performance evaluation must be:

    • Of a complete coaching session (not edited) lasting between 20 and 60 minutes. Those that exceed 60 minutes will not be scored.
    • From an actual coaching session between you and a paid or pro bono client (not part of coach training). The client may not be a coach unless they are a regular client.
    • In one part. Multiple files for one coaching session will not be reviewed.
    • In MP3, WMA or MP4 (audio) formats. Other formats will not be accepted.
    • 95 megabytes or less. Use a lower bit rate to decrease file size, if needed.
    • Uploaded when completing the online credential application. Providing a URL to download or stream audio recordings will not be accepted.
    • Labeled/named with your name and a number, i.e., JoeSmith1.mp3 and JoeSmith2.mp3.

    Languages

    Available languages in which a performance evaluation can be completed are: English, French, German, Hungarian, Italian (delays possible due to limited availability of assessors), Polish, Portuguese (delays possible due to limited availability of assessors), Spanish and Swedish.

    If a language is not listed, you may submit recordings in that language for review but an English transcript must be provided. Use of an interpreter is not permitted.

  • MCC

    The MCC Portfolio process includes a performance evaluation where ICF Assessors will review two recorded coaching sessions. You are required to pass this performance evaluation at the MCC level in order to be awarded the MCC credential.

    Preparation

    Before preparing for your performance evaluation, study the ICF Core Competencies and observe them in your coaching. Have your Mentor Coach provide feedback on how your coaching demonstrates each of the ICF Core Competencies, and which competencies you might need to practice. The ICF Competencies level chart provides information about what assessors are listening for when they conduct your performance evaluation.

    Record several coaching sessions and select two sessions that demonstrate use of a wide variety of the ICF Core Competencies. Review your selected sessions and make sure the conversations are clear, audible and that only first names have been used during the coaching session. The quality and proximity of the recording device used is typically more important than the file bit rate in regards to the overall quality of the recorded file. Inaudible recorded coaching sessions will result in lower scores for the performance evaluation and delays in the credentialing process. Use of services such as Skype is not recommended to produce recordings for the performance evaluation due to possible disconnections during the session.

    Contact Information

    Your contact information must be up to date on the online credential application or you will not receive the results of your performance evaluation.

    Procedure

    For the purpose of completing your performance evaluation, you will upload two audio recordings of actual coaching sessions when completing the online MCC credential application. Keep a copy of the files you submit for your records.

    File Guidelines

    Files submitted for performance evaluation must be:

    • Of a complete coaching session (not edited) lasting between 20 and 60 minutes. Those that exceed 60 minutes will not be scored.
    • From an actual coaching session between you and a paid or pro bono client (not part of coach training). The client may not be a coach unless they are a regular client.
    • In one part. Multiple files for one coaching session will not be reviewed.
    • In MP3, WMA or MP4 (audio) formats. Other formats will not be accepted.
    • 95 megabytes or less. Use a lower bit rate to decrease file size if needed.
    • Uploaded when completing the online credential application. Providing a URL to download or stream audio recordings will not be accepted.
    • Labeled/named with your name and a number, i.e., JoeSmith1.mp3 and JoeSmith2.mp3.

    Languages

    Available languages in which a performance evaluation can be completed are English, French and Spanish.

    If a language is not listed on the application form, you may submit files in that language for review but an English transcript must be provided. Use of an interpreter is not permitted.

Transcripts

As part of the performance evaluation, candidates must submit transcripts for each recorded coaching session submitted when completing the online credential application. Transcripts must be a verbatim, written word-for-word record of the coaching session(s) submitted. Find responses to frequently asked questions regarding session transcripts below.

  • What is a transcript?

    The transcription process involves converting the conversation captured in voice-recorded coaching sessions (audio files) into word-for-word text format.

    Your transcript(s) must be a verbatim, written word-for-word record of the coaching session(s) submitted.

    Your transcript(s) must indicate who is speaking—the coach or the client—at any time in the conversation.

    The transcript(s) must list the coach’s statements and the client’s statements on separate lines.

    Your transcript(s) must include timestamps at every change in speaker (coach and client).

  • Can I use an app or software to create my transcripts?

    Yes, as long as the provided transcript is verbatim, word-for-word text.

    Your transcript must also indicate who is speaking—the coach or the client—at any time in the conversation. It must list the coach’s statements and the client’s statements on separate lines. It must also include timestamps at every change in speaker (coach and client).

  • Can I hire an individual or business to create the transcript?

    Yes. Please conduct an Internet search using a phrase like “audio recording transcription” or “interview transcription services” in order to find a service provider.

  • What language does my transcript have to be in?

    Transcripts need to be in the same language used in your recording. If ICF does not offer a performance evaluation in your language, you will need to submit a transcript with the language used in your recording and an English translation of the transcript.

  • What file format does my transcript have to be in?

    Your transcript must be provided in .DOC, .DOCX or similar word processing file format. Transcripts provided in PDF format cannot be accepted.

Retake Process

ICF offers a retake process for candidates who do not initially achieve a passing score on the performance evaluation.

Through this process, candidates can submit a new recording and transcript without submitting a new credential application.

If you elect to retake the performance evaluation portion of the application, you will need to do so within six months from the date of your results letter. The fee for this process is $150 USD per recording, which covers the cost to administer the performance evaluation review with a trained assessor.

We include additional details and instructions for the retake process in the performance evaluation results letter. Candidates with questions may also contact the ICF Support team by visiting the ICF Support page.

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