Fostering a Culture of Care, Growth, and Impact at TD Bank Group

TD Bank Group has redefined leadership development through a powerful coaching initiative aimed at empowering its 700+ people leaders. Rooted in the belief that people are the key to business success, TD launched a multi-phased coaching ecosystem to build leadership capabilities, enhance employee engagement, and improve customer satisfaction.  

What began as an effort to increase coaching time and consistency evolved into a culture-shifting program introducing a standardized coaching model, simplified compliance requirements, and delivering ICF-approved training to hundreds of leaders. Even with the shift to remote work during the COVID-19 pandemic, TD’s investment in coaching proved critical, creating space for meaningful conversations, stronger connections, and a performance-driven culture rooted in care and trust. The result? Record high customer experience scores, higher employee retention, and more inspired leadership across the organization. 

Learn more bout how TD’s coaching strategy is setting a new standard in leadership and employee development.