The Coaching Ethics Case Study Standard 2.7 addresses maintaining the privacy of client contact information. It features a life coach who fails to follow email protocol and sends out a mass email with contact information visible to others.

Intended for ICF professionals, including coaches, mentors, and supervisors, this valuable resource highlights the ethical importance of double checking that no personal information is inadvertently exposed for others to see while communicating with clients. It explores how a pause and thorough recheck can prevent such mistakes and ensure full client confidentiality.

This document is essential for coaches committed to upholding ICF standards in complex situations.