Coaching for Care Giving at Cleveland Clinic

The Cleveland Clinic is well known for its commitment to innovative healthcare. In 2021, Cleveland Clinic turned 100 years old while also celebrating a 10-year journey implementing coaching to provide patients with exceptional outcomes. Backed by full support from leadership, the Cleveland Clinic is working toward providing coaching to its entire workforce of nearly 70,000, creating a truly transformative initiative. 

From the beginning, their coaching program emphasized the need for empathy and prioritizing meaningful coaching moments throughout their work. By showing a unified front, management and employees have grown their coaching capacity, with more dialogue and less turnover.  

Putting patients first and leading with empathy — it’s how the Cleveland Clinic became an ICF award winner and an example of coaching’s impact. See how they did it.