Please contact the ICF Support for assistance with issues logging into the website.

If you would like to complete the payment of your application fee:   Access your ICF Profile.   Scroll down to “My Invoices” section, click on “View All Invoices”   Click into the invoice with the balance due for the application   In the upper right side, click on “Add to Cart”   Follow the prompts to submit payment  

Once your application has been submitted, it is put into the queue to be reviewed.  Once the ICF Staff reaches your application, and if indeed it is the incorrect application, they will reach out to with specific directions on which application should be completed and the process for a refund and submission of the correct …read more.

To create a new application, you will need to go through the Credential Path Survey again and answer the questions appropriately.  If the survey still takes you to the same application, then please reach out to ICF Support and provide your training certificate(s) so they can review and assist you in getting to the correct …read more.

There are typically two reasons why you may be having an issue uploading your documents.   If you have had your application open for an extended period of time, for security reasons, the page may time out and will not allow actions (like uploading) to be taken.  Please leave your application by clicking on your name …read more.

To submit your application, you must be signed into the website.  If you are a current member, you will be given the member price automatically. You will not need to enter in any code.     If you are questioning the price you see, please note your application type and then visit the information page for the credential …read more.

If you have completed the survey and are not presented  with a page to create your application, please reach out ICF Support for assistance. In your email, please include the credential level (ACC, PCC, MCC) you are interested in applying along with your education certificate(s) so we can create the right application for you.